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Accura know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting our web site, submitting information or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If you represent an entity, then "you" also refers to such entity.

What does this privacy policy cover?

This Privacy Policy covers treatment of personally identifiable information ("personal information") that we gather when you are accessing our web site, or in connection with our sponsored events or services. The types of personal information that may be collected include your full name, company name, e-mail address and telephone number.  This policy does not apply to processes that Accura do not own or control, or to entities that Accura does not employ or manage.

This policy also covers the information held on your customer databases and information that our staff have access to when working alongside you to carry out our normal business activities in the resolution of IT computer system support queries.


What personal information do Accura collect?


The information we gather from customers enables us to personalise and improve our services. 

We only authorise access to your personal information to those employees who need it to carry out their job responsibilities.  If you become aware of any information held that is not correct, or not been used correctly please advise us immediately.  You can email

We will not keep your personal data longer longer than we need to, how long does depend on several factors which includes why we collected it in the first place and how old the data is.

We collect the following types of information from our customers.

Personal information you provide to us:


We may receive and store any information you enter on our web site or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of features or opportunities. The personal information you provide may be used for such purposes as responding to your requests for certain products and services, customising the advertising and content you see, and communicating with you about new products and Accura events.

Personal information collected automatically:

  • We may receive and store certain types of information whenever you interact with our web site or services. Accura may choose to automatically receive and record information on our server logs from your browser including your IP address,  cookie information and the page you requested.

  • Generally, our service may automatically collect usage information, such as the numbers and frequency of visitors to our site and its components. Accura only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the web site or services so that we can improve the website and services.

  • Our website automatically gathers certain information related to the usage and effectiveness of our online self-service support. We only use such data in the aggregate, and not in a form that would identify you personally. This aggregate data helps us determine how effective our support service is, so we can improve our self-service tools and make them as effective as possible.

E-mail communications:


We may receive a confirmation when you open an e-mail from Accura if your computer supports this type of program. Accura may use this confirmation to help us make e-mails more interesting and helpful.  If you do not want to receive e-mail or other mail from us, please notify us by e-mail at


What about cookies?

  • Cookies are alphanumeric identifiers that we may transfer to your computer through your browser to enable our systems to recognise your browser and tell us how and when pages in our site are visited and by how many people. Accura cookies do not collect personal information, and we do not combine the general information collected through cookies with other personal information to tell us who you are or what your screen name or e-mail address is.

  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways.

  • Accura is working within the law; in respect to the new cookie legislation dated 25th May 2011.


Data held Electronically

Our Servers have safeguards such as firewalls and anti-virus protection.  The Accura database is stored on your individual servers so you will need to ensure that they are adequately protected.

AccuraMIS webpage holds no customer data


Xero Accounting have confirmed that they are compliant with GDPR (General Data Protection Regulations)

AccuraOnline uses http and xml (soap) requests accessing web services on the Accura Online servers.  Servers run a Webmon service running under its own windows user account with restricted access so it cannot be hacked to do damage.  The database is not exposed and no special ports need opening.  It is secured by username/password login and unique API Token. If the API token does not match at both ends then any requests are not authenticated.


Whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any data that you transfer over the internet to us.


Access to your customer information


During the course of our normal business we may have, or be provided with, access your customer information or data bases for the resolution of IT computer system support queries.


We are registered with the ICO (information Commissioner's Office) under registration number z8930963 and our staff are bound by the GDPR legislation.


Will Accura share any of the personal information it receives?

  • Personal information about our customers is an important part of our business. We will never rent nor sell your personal information to anyone. We share your personal information only with your consent or to business affiliates as described below.

    Protection of Accura and Others: We may release personal information when we believe in good faith that release is necessary to comply with any law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Smile Support & Care, our employees, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.


This Privacy Policy is effective as of January 2014.

POLICY UPDATED - July 2018 in line with GDPR (General Data Protection Regulations).

Accura may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

If you have any questions or concerns regarding privacy, please contact us through the enquiry form.  or you can email on   We will make every effort to resolve your concerns.

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